24/7 Contact Centre & AI Reception Services in the UK.
Experience the future of customer communication with Norango.ai — the UK’s first hybrid contact centre combining advanced AI voice technology with real human expertise. Every call, message, and chat is handled instantly, professionally, and around the clock. Whether you need 24/7 customer support, overflow handling, or multilingual reception serving over 50 countries, our intelligent AI agents work seamlessly alongside live UK-based professionals to deliver exceptional service at a much lower cost,
Introducing Norango.ai the UK's first truly hybrid customer service solution.
Norango.ai delivers a complete AI Reception Service designed for modern businesses. Every call is answered within seconds, day or night, by advanced AI receptionists trained to handle bookings, capture leads, and provide seamless customer care. With the option to blend AI with live receptionists, you’ll never miss an opportunity — and your customers will always be welcomed professionally.
Live, AI or Hybrid You Choose.
For over 15 years, Norango has been the trusted choice for businesses that demand reliability, professionalism, and real results. Our loyal, articulate UK-based team has built lasting client relationships, while our advanced AI reception and flexible hybrid solutions ensure every call is answered — your way.
AI Reception
Intelligent virtual agents respond instantly 24/7, booking appointments, capturing details, and handling routine queries — scalable and cost-effective. Best for high-volume consistency.
Hybrid Reception
Combine AI speed with human expertise. Choose Live-First with AI overflow, or AI-First with human escalation — ensuring 100% of calls are answered. Precision and excellence combined.
Live Answering
Our UK-based receptionists deliver professional, human conversations that build trust, loyalty, and customer confidence — every call answered with care 24/7.
Live Receptionists — Real People, Real Care
Sometimes nothing beats a friendly human voice. That’s why we offer a fully live answering service, giving you direct access to skilled receptionists who handle every call as if they were sitting in your office.
Day or night, our team ensures your business is always reachable — no voicemail, no bots, just genuine human support.
What you’ll get with our live receptionist service:
- Receptionists who understand your business — trained in your sector, tone, and customer needs.
- 24/7 availability — every call answered by a real person, never an automated system.
- End-to-end call management — from booking appointments to taking detailed notes and handling sensitive conversations.
- Smart system integration — works seamlessly with your CRM and tools.
- Personalised call handling — tailored exactly to your processes and preferences.
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A professional image — callers feel they’re speaking to an in-house team member, not an outsourced service.
AI Receptionists — Smart, Fast, Always On
Meet our intelligent AI voice agents — powered by the latest LLM technology to deliver seamless, natural conversations that sound human, not robotic.
They handle calls instantly, manage bookings, capture leads, and answer questions 24/7 — keeping your business open and responsive around the clock.
What you’ll get with our AI receptionist service:
- Instant response — no queues, no hold music, just immediate engagement, taking upto 10 calls concurrently.
- 24/7 operation — handles calls, chats, and messages day and night.
- Seamless handover — live agents step in whenever human care is needed.
- CRM and calendar integration — every detail synced automatically.
- Consistent quality — every call answered with accuracy and brand-perfect tone.
- Cost control advanced automation that reduces live agent time and overheads.
- Invisible to callers — choice of over 600 voices, nationalities and dialects.
- Multilingual— can converse fluently and accurately in over 30 languages.
Smarter than a call handler. Managed by Experts.
Norango AI voice agents answer calls instantly, understand natural language, and get things done — fast. No sick days, no training gaps, no missed opportunities.
Unlike human staff, our AI never:
🟧 Puts callers on hold
🟧 Forgets a detail
🟧 Needs breaks or goes off-script
Instead, it:
🟧 Answers every call within seconds
🟧 Books appointments in real time
🟧 Logs data directly into your systems
🟧 Supports 31+ languages fluently
Built on advanced conversational Ai and trained on your business, our reception service knows your services, pricing, and FAQs inside out — and keeps improving with every call.
And you don’t have to lift a finger.
We set it up, manage it, monitor it, and keep it performing at its best — all included.
Linked to Your Favourite Apps
Norango.ai's AI Reception Service connects seamlessly with the tools you already use. From CRMs like HubSpot, Salesforce, Zoho, GoHighLevel and others to calendars and booking platforms, every call, lead, and appointment is synced in real time.
That means your pipeline stays up to date, your team stays in the loop, and follow-ups happen fast — without you lifting a finger.
Norango.ai gets it right first time, every time!
In customer service, First Contact Resolution (FCR) is everything — solving a caller’s issue during the first interaction with no call-backs, follow-ups, or escalations. High FCR means happier customers, lower costs, and smoother operations.
That’s exactly what our AI Reception Service is built for. With a hybrid approach that blends conversational AI, real-time system integration, and human backup when needed, Norango.ai ensures every call is resolved quickly and correctly.
Our AI voice agents don’t just answer the phone — they access calendars, CRMs, ticketing platforms, and databases to handle the request on the spot. Whether it’s booking an appointment, logging a support issue, or confirming details, the query is dealt with immediately.
We don't just take a message we book the table!
" Norango has supported our business for many years and in that time, we went through many changes and challenges, but despite how our business changed the quality and support they provided over the years has always beat expectations. They are a great addition to our team and everybody at Quest would highly recommend them. "
Everything You Need to Deliver Effortless Customer Service
Norango.ai delivers a fully managed AI Reception Service, built from the ground up by seasoned contact centre experts to work seamlessly for your business. There’s nothing to learn, no software to set up, and no scripts to write — we handle it all for you.
From initial configuration to CRM or booking system integration, your AI receptionist is designed to sound natural, reflect your brand, and hold real conversations with your customers. We continuously monitor and fine-tune performance, and whenever a call requires a human touch, it’s escalated automatically.
It’s an AI Reception Service without the hassle — just tell us how your business works, and we’ll take care of the rest.
Rock-Solid Reliability
Our AI Reception Service ensures every call is answered and every message logged. With 99.999% uptime and seamless AI-to-human escalation, your business stays responsive around the clock.
Blazing-Fast Performance
AI receptionists handle routine calls instantly, cut wait times, and deliver answers faster than any human ever could — without sacrificing quality.
Built to Grow With You
From solo entrepreneurs to enterprise teams, Norango AI's reception service scales effortlessly — just add more channels, agents, or services as your business expands.
Fully Customisable Experience
Your tone, workflows, brand, and language. Our AI Reception Service is configured to match your business perfectly — from greetings to integrations.
Fully Managed, Never DIY
Norango.ai isn’t a do-it-yourself platform — it’s a complete AI Reception Service managed by experts. No dashboards to learn, no buttons to push, no training to struggle through. We set everything up, configure your call flows, connect your systems, and monitor performance daily — all for you.
24/7 AI + Human Support
And if you ever need help, we’re right there. With round-the-clock AI reliability backed by live human support, your reception service runs smoothly day and night — without you lifting a finger.