Message taken.
Jessica captures the caller’s message and the details your team needs.
For estate agents, letting agents & property managers
Win the instruction.
Cut the interruptions.
Rethink the answering bill.
Jessica handles routine enquiries and gathers the details. Our UK receptionists take over with the conversation in front of them—so callers repeat less and paid handling time works harder.
24-hour answering • UK live receptionists • Connected call handling
Coverage follows your plan and agreed instructions.Every ring is an opportunity
Be there for the next viewing.
The next valuation. The next instruction.
Our aim100%
Calls answered.
Give every buyer, seller, landlord and tenant a first point of contact.
Initial AI answer target3 seconds
A prompt welcome.
Jessica picks up while you’re on a viewing, with a client or already on another call.
Never miss an opportunity.
- Capture the viewing enquiry.
- Welcome the valuation request.
- Pick up the landlord lead.
- Keep the next instruction moving.
Answering targets apply within your agreed coverage and configured capacity. Network availability and live handover waiting times may vary.
01 / A simple comparison
The right help. At a lower cost.
Choose what your caller needs. See the ballpark usage cost.
What does that look like each month?
Enter your total call minutes.
Jessica
Samantha
“The Market Leader”
Jessica 75% · Samantha 25%
Jessica: 187.5 minutes · Samantha: 62.5 minutes
Norango combined usage
02 / See the difference
Your caller has explained it once.
Let’s keep it that way.
When a receptionist takes over, the information comes with the call.
- 1 Jessica gathers the enquiry.
- 2 The summary and transcript arrive.
- 3 The receptionist continues informed.
Receptionist handover · fictional demonstration
- 01 Caller details
- Alex Morgan
- 02 Property and enquiry
- Valuation · 24 Example Road, Bournemouth
- 03 Conversation so far
- Thinking of selling. Available Thursday afternoon.
- 04 Next action
- Speak to the sales team.
Less repetition for callers.
Less groundwork for receptionists.
More useful time on the call.
What information comes with the call?
Available caller details, summary and transcript support the receptionist. Information depends on what was gathered; clarification and identity checks may still be needed. The next action shown here is part of the enquiry summary, not an automatic booking or transfer control.
03 / Keep the conversation moving
It all starts with Jessica.
Jessica welcomes your caller and finds out what they need.
Your caller
Your first point of contact
Welcomes. Listens. Gathers.
Then follows your instructions.
Live handover.
Samantha or another UK receptionist continues with the conversation in front of them.
Patch to your mobile.
Connect the caller to you or the right member of your agency, wherever you’re working.
Your agreed instructions and team availability determine the route.
04 / Your agency’s everyday calls
Built around the calls
your agency actually receives.
“We’re thinking of selling.”
GatherProperty, plans and preferred availability.
Useful outcomeA valuation enquiry ready for your sales team.
“Can we view it on Saturday?”
GatherProperty of interest and preferred time.
Useful outcomeA viewing request for your team to confirm.
“I’m calling about my rental property.”
GatherLandlord details, property and reason for calling.
Useful outcomeA useful message for property management.
“There’s water coming through the ceiling.”
GatherAddress, what has happened and contact details.
Useful outcomeFollow your agreed maintenance escalation. No guarantee of emergency resolution or successful contact.
05 / Designed by Norango. Connected by design.
Hybrid reception.
Built in. Not bolted on.
Jessica, our UK receptionists and your agency’s systems — designed to work as one reception service.
We designed Norango’s hybrid service from the ground up. The call handling, receptionist workspace, handover and supported integrations are built around the way real conversations work.
It brings together 30 years of practical reception experience and three years of hands-on technical development. Experience tells us what callers need. The engineering helps us deliver it.
30 years
of practical reception experience
3 years
of hands-on technical development
One service
AI, live people and connected information
Jessica
Welcomes callers.
Gathers the details.
Your live team
Continues informed.
Brings human judgement.
Your systems
Relevant information.
Authorised next actions.
Shared conversation contextYour agreed instructionsSupported integrations
Less repeating. More understanding.
When Jessica hands over, the summary and conversation can reach the receptionist with the call. Your caller has already explained it once.
AI where it helps. People where they matter.
Jessica gathers routine enquiries. Your agreed instructions guide when a live receptionist or someone in your agency should take over.
Useful information, where it’s needed.
Supported integrations can bring relevant client, property or booking information into the handling workflow, with access controlled for your account.
Spend live minutes on the conversation.
Let Jessica do the initial groundwork, so receptionists spend less time gathering the same details. The right mix can reduce handling costs.
Keep the enquiry moving.
A clear message, an informed live handover or a connection to your team: the next step follows the workflow you have agreed with us.
Tested around your working day.
We agree the requirements, configure the workflow and test it with you. Handling instructions and escalation routes make the service more dependable in practice.
One reception service.
A better use of every conversation.
See how the people, technology and integrations fit your agency.
Integration availability and authorised actions depend on your software, permissions and agreed setup. Usage costs depend on your handling mix and tariff.
Your software. A more connected conversation.
Connect your calls.
Cut the admin.
Give Jessica and our live team the right property and enquiry context. With an agreed integration, capture details once, reduce retyping and give your negotiators a clearer next step — with more time for viewings, valuations and clients.
Capture it once.
Keep the enquiry and its useful details together, ready for your team.
Pick up with context.
Help callers move from Jessica to a person without starting the story again.
Follow up with purpose.
Put the right information behind the next callback, task or agency action.
Enquiry CentreVendor product view ·
Choose your software
These are available API routes to explore, not a claim that every connector is already installed. We confirm your software plan, vendor approval and permitted actions, then build and test your agreed workflow.
Let’s connect your agency ↗The Norango Agency Switch offer — £520 of extras included
Agency Switch offer terms
- The £520 is promotional service value, not cash credit: £225 of live receptionist minutes plus integration setup normally valued at £295.
- Premier Hybrid costs £189.95 per month and includes its standard 200 AI minutes.
- 50 promotional live receptionist minutes are included each month for the first three paid months. Unused promotional minutes do not roll over.
- Extra live minutes cost £1.50 per minute. Standard live charges apply from month four.
- Included setup covers one eligible application and one agreed standard workflow, subject to compatibility, access and confirmation that our team can deliver it.
- Vendor subscriptions, third-party fees and bespoke development are excluded.
- All prices exclude VAT.
YOUR AGENCY. YOUR CALLS. YOUR CONTROL.
We handle the calls. You stay in the picture.
From a first property enquiry to a returning landlord’s call, your Norango client portal gives you a clear view of your answering service—with call records, recordings, statistics and billing together in one place.
See the calls behind the enquiries
Review your AI and live call history, check when people called and follow up with the information your team needs.
Listen to the conversation
Play back available call recordings to check the details, understand a caller’s requirements and prepare for the next conversation.
Spot the patterns that matter
Explore call volumes, durations and busy periods. See when demand builds and understand how your answering service is being used.
Keep an eye on your spending
Access your billing information and review charges, so you can see what you’re paying for.
Keep your reception team informed
Manage team contacts, opening hours and the call instructions available to your account, helping Jessica and our receptionists represent your agency accurately.
Give familiar callers a better welcome
Maintain known-caller details so your service has useful context when regular clients, landlords and contacts call again.
More visibility. Less chasing. You’re in control.
Explore the Agency Switch offer06 / Before your next renewal
Before you renew, ask ten better questions.
A lovely voice is a good start. What happens next determines how much work gets done—and what you pay. Put these questions to your current answering provider.
1. Is your integration an actual connection—or someone logging into our software?
Ask what information passes automatically between their platform and your CRM. Can it create or update records during a call, or does a receptionist manually navigate your system? Both approaches can get a task done. Ask how much handling time each requires—and who pays for it.
2. When AI hands over, does the receptionist receive the conversation—or just the call?
Ask them to demonstrate exactly what appears on the receptionist’s screen: information already collected, the caller’s request and relevant records. Will your caller have to explain everything again?
3. Can the call come to our team first, with a receptionist ready if we cannot answer?
Ask whether handover can follow your team’s availability and fall back to a live receptionist. What happens when a colleague is busy, away from their desk or simply misses the call?
4. Does the information follow the caller all the way through?
Ask whether details captured by AI remain available when the call moves to a receptionist or your own staff. Can the next person continue the task, with access to the appropriate connected systems, instead of starting again?
5. What is the complete cost of getting the job done?
Ask for worked examples: a short message, a detailed property enquiry and a viewing request requiring live assistance. Include the subscription, allowances, AI time, live time, transfers and any chargeable administration. Compare completed outcomes as well as minute rates.
6. Which AI models power your service—and how do you keep them current?
Ask which models handle conversation and reasoning, how upgrades are assessed, and how changes are tested against your instructions. “Proprietary AI” alone doesn’t explain the underlying technology or its performance.
7. What have you actually built around the AI?
Ask to see the working platform: call controls, integrations, routing, permissions and reporting. How do those components work together? A convincing voice demonstration should be the beginning of the demonstration.
8. How do you recognise returning callers without making assumptions?
Can the service retrieve an existing contact and relevant history, then confirm details as appropriate? Ask how that information reaches the live receptionist, and how they handle withheld or shared numbers.
9. What happens when several people call at once—or outside office hours?
Ask for clear limits on simultaneous calls, live availability and overflow arrangements. What happens when capacity is reached? Can you choose different handling rules for working hours, evenings and emergencies?
10. What measurable benefit justifies your premium price?
Ask what the higher charge delivers for your agency: greater accuracy, faster completion, more useful enquiries or less work for your staff. Request evidence relevant to your calls. Which parts of the service can they demonstrate and measure?
Don’t settle for reassuring answers. Ask to see it working.
Bring us your call scenarios. See how Jessica captures the details, how Samantha takes over, and how connected information helps the conversation move forward.
See the Norango handover in actionLet the service make the case
Give us your calls.
Make us earn
your business.
See Jessica in action, inspect the handover and compare the costs using your agency’s requirements.
A managed 30-day setup and evaluation. Confirm included usage and service charges with your account manager. Integration work is separately paid where required, with a 30-day money-back guarantee on that work.
How your evaluation works
Agree the requirements, design the workflow, test and refine it with your account manager. Release follows operational readiness and your approval. The evaluation does not promise unlimited free usage.