Telephone Answering Services
What happens if a caller asks a question not covered in the script?
A well-designed script should include fallback procedures. If an AI or human receptionist encounters an unexpected query, they can politely inform the caller that they are transferring them to a specialist or taking a message for follow-up.
In more detail
A well-designed script should include fallback procedures. If an AI or human receptionist encounters an unexpected query, they can politely inform the caller that they are transferring them to a specialist or taking a message for follow-up.
Reviewed 2026-11-11