Jessica — AI Receptionist
What happens when a caller needs to speak to an engineer or manager?
Jessica can follow the agreed route: transfer to an available colleague, capture a detailed callback request, notify an on-call contact or bring in managed human support where that is part of the selected service.
In more detail
Jessica can follow the agreed route: transfer to an available colleague, capture a detailed callback request, notify an on-call contact or bring in managed human support where that is part of the selected service.
Reviewed 2026-11-11