Telephone Answering Services
What information can Jessica use during the callback?
Jessica should use only the fields approved for the workflow, such as the enquirer's name, requested service and relevant form context. Sensitive or unnecessary data should not be passed simply because it was collected elsewhere.
In more detail
Jessica should use only the fields approved for the workflow, such as the enquirer's name, requested service and relevant form context. Sensitive or unnecessary data should not be passed simply because it was collected elsewhere.
Reviewed 2026-11-11