Industry Solutions
What happens when an urgent call or high-priority client calls outside office hours?
You can customize specific escalation protocols for your agency. If an urgent call comes in—such as a last-minute cancellation, a high-value client inquiry, or an emergency property maintenance issue—the answering service can immediately transfer the call to an on-call agent or send an instant SMS/email alert.
In more detail
You can customize specific escalation protocols for your agency. If an urgent call comes in—such as a last-minute cancellation, a high-value client inquiry, or an emergency property maintenance issue—the answering service can immediately transfer the call to an on-call agent or send an instant SMS/email alert.
Reviewed 2026-11-11