Telephone Answering Services
What is an overflow answering service?
It provides an agreed answering route when your primary team is busy or unavailable. The service should define what the caller receives, which information is captured and who owns the next step.
In more detail
It provides an agreed answering route when your primary team is busy or unavailable. The service should define what the caller receives, which information is captured and who owns the next step.
Reviewed 2026-11-11