Plans, Pricing & Billing

How can companies accurately calculate their Cost Per Call?

To calculate Cost Per Call accurately, companies must consider a range of expenses beyond just agent salaries. This includes direct costs related to call handling, indirect costs linked to operational infrastructure, and variable costs that vary with call volume. A comprehensive approach to cost categorisation allows for a more precise calculation and ultimately a better understanding of how to optimise costs.

In more detail

To calculate Cost Per Call accurately, companies must consider a range of expenses beyond just agent salaries. This includes direct costs related to call handling, indirect costs linked to operational infrastructure, and variable costs that vary with call volume. A comprehensive approach to cost categorisation allows for a more precise calculation and ultimately a better understanding of how to optimise costs.

Reviewed 2026-11-11

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