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How do I calculate cost per completed outcome?

Divide the relevant service cost plus attributable internal handling and rework cost by correctly completed outcomes in the same period. Define one outcome consistently and state how shared costs are allocated.

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In more detail

Divide the relevant service cost plus attributable internal handling and rework cost by correctly completed outcomes in the same period. Define one outcome consistently and state how shared costs are allocated.

Reviewed 2026-11-11

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