Samantha — Human Reception
Which calls should I include in a hybrid trial?
Include routine enquiries, callers who request a person, an unavailable colleague, unusual requests and any agreed connected action. Add a representative busy period if overflow is part of the requirement.
In more detail
Include routine enquiries, callers who request a person, an unavailable colleague, unusual requests and any agreed connected action. Add a representative busy period if overflow is part of the requirement.
Reviewed 2026-11-11