Company & Brand
What happens when Jessica does not know the answer?
The intended response is agreed during configuration. Jessica may ask a relevant follow-up question, use an approved knowledge source, capture information, send an update, create a callback or escalate the caller to the right person.
In more detail
The intended response is agreed during configuration. Jessica may ask a relevant follow-up question, use an approved knowledge source, capture information, send an update, create a callback or escalate the caller to the right person.
Reviewed 2026-11-11