Jessica — AI Receptionist
What happens when Jessica cannot answer a question?
Jessica follows the agreed fallback route: capture the caller’s details and context, request a callback, alert the appropriate person or transfer when that is part of the selected operating model.
In more detail
Jessica follows the agreed fallback route: capture the caller’s details and context, request a callback, alert the appropriate person or transfer when that is part of the selected operating model.
Reviewed 2026-11-11