Plans, Pricing & Billing

Should I try to eliminate human handoffs?

No. Some callers need judgement or a conversation outside the configured workflow. Evaluate whether handoffs are appropriate and effective, not simply whether their number falls.

In more detail

No. Some callers need judgement or a conversation outside the configured workflow. Evaluate whether handoffs are appropriate and effective, not simply whether their number falls.

Reviewed 2026-11-11

Read the authoritative service page →