Telephone Answering Services

Is Direct Routing the same as Horizon?

No. Gamma describes Direct Routing as a Microsoft Teams PSTN route. It should be evaluated as a Teams architecture, not a generic Horizon feature.

In more detail

No. Gamma describes Direct Routing as a Microsoft Teams PSTN route. It should be evaluated as a Teams architecture, not a generic Horizon feature.

Reviewed 2026-11-11

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