Getting Started
Can we test difficult calls before going live?
Yes. Include calls outside the agreed information, a caller who needs a person, an unavailable transfer contact and an enquiry arriving outside working hours. Agree how each should be handled, then review the result together.
In more detail
Yes. Include calls outside the agreed information, a caller who needs a person, an unavailable transfer contact and an enquiry arriving outside working hours. Agree how each should be handled, then review the result together.
Reviewed 2026-11-11