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196 approved answers

Industry Solutions

Can guests call outside our office hours?

AI answering can cover evenings, weekends and other agreed out-of-hours periods. We agree which enquiries can be answered using approved information, which should become messages and which require escalation. Human availability and the fallback when nobody can take a transfer are defined during setup.

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Can I still take calls myself?

Yes. The service is arranged around how you want to work. Discuss answering your own calls first, using Jessica for agreed overflow, or having her gather details before a handover. Your phone setup determines the available routing options.

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Industry Solutions

Can Jessica handle calls about multiple properties?

Yes. The service can be configured with approved information for multiple properties. Jessica gathers the property or reservation details so the enquiry can be handled in the right context. If the booking or property is unclear, the call needs human review rather than a guessed answer.

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