The Norango knowledge catalogue
Understand how Norango brings AI and people together. Explore approved answers, then follow the links for more detail.
1236 approved answers
Yes. Jessica is fully customisable to your practice rules, allowing her to correctly categorise NHS band treatments, private consultations, and hygienist slots according to your diary templates.
Explore the service →Yes. The service can be configured with approved information for multiple properties. Jessica gathers the property or reservation details so the enquiry can be handled in the right context. If the booking or property is unclear, the call needs human review rather than a guessed answer.
Explore the service →Yes. Jessica is trained across 15+ industries including dental, legal, property, medical, veterinary, fitness, hospitality, and trades.
Explore the service →Yes. Jessica operates 24 hours a day, 7 days a week, including evenings, weekends, and public holidays. This is particularly valuable for Alberta real estate agents dealing with buyers and investors from other time zones.
Explore the service →Yes. Jessica provides 24/7/365 intelligent call answering, ensuring that your US business never misses an inbound lead, regardless of whether calls arrive at midnight or during a weekend.
Explore the service →Yes. Jessica can be custom-scripted to ask specific compliance screening questions, such as right-to-work status, certification expiry dates, and availability, logging these directly into custom Bullhorn fields.
Explore the service →Yes. Jessica integrates with your calendar systems and Salesforce scheduling tools, allowing her to check representative availability and book meetings directly into your sales pipeline during the live call.
Explore the service →Yes, Jessica is trained on your salon's specific service menu, staff schedules, and booking rules, allowing her to accurately match clients with the right treatments and stylists.
Explore the service →Yes. Jessica is trained using advanced natural language processing to ask qualifying questions tailored to various legal practice areas such as conveyancing, family law, and personal injury, ensuring accurate matter categorisation.
Explore the service →Yes, Jessica is programmed with your specific studio pricing, membership tiers, class policies, and promotional offers to provide accurate answers to prospective members.
Explore the service →While Jessica focuses on capturing caller intent, qualifying severity, and logging tickets, she can also execute custom escalation workflows and dispatch on-call engineers for critical emergencies.
Explore the service →Yes, Jessica operates 24/7/365, identifies urgent emergency call-outs, and instantly dispatches on-call engineers via SMS or phone alerts while logging the ticket in Jobber.
Explore the service →Absolutely. Jessica is programmed with intelligent emergency recognition and escalation protocols. When an urgent medical or operational issue is identified, she immediately bypasses standard message-taking and routes the call live to your designated on-call manager while triggering instant SMS notifications.
Explore the service →Yes. The service can be designed around the routine call types you agree, such as boiler installation enquiries, service requests, central-heating issues, appointments and engineer availability. Jessica captures the agreed information and follows the next-step route set with your business.
Explore the service →Jessica can collect dates, property preferences and the details of a booking or change request. Availability checks, confirmed bookings, amendments and refunds depend on the permissions and integration agreed for your service. Requests outside that scope go to your team for a decision.
Explore the service →A DRTV journey can be configured for the intended outcome, such as qualified lead capture, a booking request, an information request or an order workflow. The final actions depend on the agreed client systems, permissions and integrations.
Explore the service →Yes, Jessica can seamlessly integrate with your preferred calendar and CRM systems to book property viewings, valuation appointments, and client consultations in real time. This ensures potential buyers and sellers are scheduled instantly while you are out showing properties.
Explore the service →With authorised access to the relevant system, the practical workflow can be assessed and agreed. The final scope depends on your software, required actions and service design.
Explore the service →Where suitable systems, APIs, permissions and implementation are available, NORANGO can explore workflows that connect the conversation with your CRM, booking, order, messaging or other business processes.
Explore the service →Yes. For callers your business has chosen to recognise—such as named directors, regular customers, contractors or professional contacts—NORANGO can apply the agreed route. That might send them directly to the right person or department, or let Jessica use authorised context so she asks only what is still useful. You control the caller groups, permissions and rules; recognition does not assume every incoming number is identified.
Explore the service →Yes. Norango describes a live-first hybrid model in which live agents are the primary experience and AI provides planned support when demand rises or a live agent is not immediately available.
Explore the service →Yes, many LLM voice agents are equipped with multilingual capabilities, enabling them to serve a diverse customer base without additional personnel.
Explore the service →Yes. The value of a configured multilingual route is that a caller can be handled in the appropriate supported language while the useful internal message or next action can be presented clearly to your English-speaking team.
Explore the service →Absolutely! Norango AI's solutions are highly customisable, allowing businesses to tailor greetings, responses, and functionalities to align with their branding and service ethos.
Explore the service →