Industry Solutions
AI Receptionist & Telephone Answering for Estate Agents · Part 1
Norango provides AI receptionist and telephone answering services for estate and letting agents.
In more detail
For estate agents, letting agents & property managersAI Receptionist & Telephone Answering for Estate AgentsNorango provides AI receptionist and telephone answering services for estate and letting agents. Capture valuation enquiries, viewing requests and tenant calls, with experienced live receptionists available for conversations that need a person.Jessica handles routine enquiries and gathers the details. Our UK receptionists take over with the conversation in front of them—so callers repeat less and paid handling time works harder.See what I could save ↘Talk to Jessica24-hour answering • UK live receptionists • Connected call handlingCoverage follows your plan and agreed instructions. Every ring is an opportunityBe there for the next viewing.The next valuation. The next instruction.Our aim100%Calls answered.Give every buyer, seller, landlord and tenant a first point of contact.Initial AI answer target3 secondsA prompt welcome.Jessica picks up while you’re on a viewing, with a client or already on another call.Never miss an opportunity.Capture the viewing enquiry.Welcome the valuation request.Pick up the landlord lead.Keep the next instruction moving.Get a 30-day trial nowAnswering targets apply within your agreed coverage and configured capacity. Network availability and live handover waiting times may vary. 01 / A simple comparisonThe right help. At a lower cost.Choose what your caller needs. See the ballpark usage cost.Get a 30-day trialWhat would you like handled?Taking a basic message 1 minuteName, contact details and a short message.Enquiry captured 2 minutesProperty of interest, contact details and the caller’s comments.Fully qualified 3 minutesMortgage position, help needed and whether there’s a home to sell.JessicaAI receptionist · £0.45/minuteSamanthaUK live receptionist · £1.50/minute?“The Market Leader”UK live receptionist · £2/minuteWhat does that look like each month?Enter your total call minutes.Minutes per monthJessica£84.38Samantha£93.75“The Market Leader”£500.00Split your monthly minutesJessica 75% · Samantha 25%Jessica: 187.5 minutes · Samantha: 62.5 minutesNorango combined usage£178.13Illustrative usage only — subscriptions, allowances and VAT excluded. 02 / See the differenceYour caller has explained it once.Let’s keep it that way.When a receptionist takes over, the information comes with the call.1 Jessica gathers the enquiry.2 The summary and transcript arrive.3 The receptionist continues informed. Receptionist handover · fictional demonstrationActual handover component captured with fictional information. Click to enlarge.01 Caller detailsAlex Morgan02 Property and enquiryValuation · 24 Example Road, Bournemouth03 Conversation so farThinking of selling. Available Thursday afternoon.04 Next actionSpeak to the sales team.Less repetition for callers.Less groundwork for receptionists.More useful time on the call.Show me this with my agency ↗What information comes with the call?Available caller details, summary and transcript support the receptionist. Information depends on what was gathered; clarification and identity checks may still be needed. The next action shown here is part of the enquiry summary, not an automatic booking or transfer control. 03 / Keep the conversation movingIt all starts with Jessica.Jessica welcomes your caller and finds out what they need.Your caller→Your first point of contactWelcomes. Listens. Gathers.Then follows your instructions.Talk to Jessica0101 / Handled by JessicaMessage taken.Jessica captures the caller’s message and the details your team needs.0202 / Your Norango receptionistLive handover.Samantha or another UK receptionist continues with the conversation in front of them.0303 / Your own teamPatch to your mobile.Connect the caller to you or the right member of your agency, wherever you’re working.Your agreed instructions and team availability determine the route. 04 / Your agency’s everyday callsBuilt around the callsyour agency actually receives.“We’re thinking of selling.”GatherProperty, plans and preferred availability.Useful outcomeA valuation enquiry ready for your sales team.“Can we view it on Saturday?”GatherProperty of interest and preferred time.Useful outcomeA viewing request for your team to confirm.“I’m calling about my rental property.”GatherLandlord details, property and reason for calling.Useful outcomeA useful message for property management.“There’s water coming through the ceiling.”GatherAddress, what has happened and contact details.Useful outcomeFollow your agreed maintenance escalation. No guarantee of emergency resolution or successful contact. 05 / Designed by Norango. Connected by design.Hybrid reception.Built in. Not bolted on.Jessica, our UK receptionists and your agency’s systems — designed to work as one reception service.We designed Norango’s hybrid service from the ground up. The call handling, receptionist workspace, handover and supported integrations are built around the way real conversations work.It brings together 30 years of practical reception experience and three years of hands-on technical development. Experience tells us what callers need. The engineering helps us deliver it.30 yearsof practical reception experience3 yearsof hands-on technical developmentOne serviceAI, live people and connected informationJessicaWelcomes callers.Gathers the details.↔Your live teamContinues informed.Brings human judgement.↔Your systemsRelevant information.Authorised next actions.Shared conversation contextYour agreed instructionsSupported integrations01 / A joined-up conversationLess repeating. More understanding.When Jessica hands over, the summary and conversation can reach the receptionist with the call. Your caller has already explained it once.02 / The right handling mixAI where it helps. People where they matter.Jessica gathers routine enquiries. Your agreed instructions guide when a live receptionist or someone in your agency should take over.03 / Connected to your agencyUseful information, where it’s needed.Supported integrations can bring relevant client, property or booking information into the handling workflow, with access controlled for your account.04 / Better use of paid timeSpend live minutes on the conversation.Let Jessica do the initial groundwork, so receptionists spend less time gathering the same details. The right mix can reduce handling costs.05 / A more responsive serviceKeep the enquiry moving.A clear message, an informed live handover or a connection to your team: the next step follows the workflow you have agreed with us.06 / Built around practical experienceTested around your working day.We agree the requirements, configure the workflow and test it with you. Handling instructions and escalation routes make the service more dependable in practice.One reception service.A better use of every conversation.See how the people, technology and integrations fit your agency.Show me how it fits my agency ↗Integration availability and authorised actions depend on your software, permissions and agreed setup. Usage costs depend on your handling mix and tariff. Your software. A more connected conversation.Connect your calls.Cut the admin.Give Jessica and our live team the right property and enquiry context. With an agreed integration, capture details once, reduce retyping and give your negotiators a clearer next step — with more time for viewings, valuations and clients.01Capture it once.Keep the enquiry and its useful details together, ready for your team.02Pick up with context.Help callers move from Jessica to a person without starting the story again.03Follow up with purpose.Put the right information behind the next callback, task or agency action.MacBook ProEnquiry CentreVendor product view · Enlarge ↗What your agency gainsStreet.co.uk + NorangoTurn the first call into your next opportunity.Jessica can capture the property, the requirements and the reason for calling—giving your negotiator a head start.Direct API · agency authorisationWhat Jessica brings to the conversationConnect enquiries to the right property and person.Reduce re-keying and preserve useful context.Your route to integrationYour agency administrator provides an API token. We test the agreed connection before going live.We agree the permitted records and actions with your agency.Product image source ↗API access details ↗Choose your softwareEstate agencyStandard CRMProperty managementMaintenance & inspectionsShort letsCalendars & schedulingmonday.comMicrosoft Dynamics 365 CRMGoogle CalendarMicrosoft 365 OutlookThese are available API routes to explore, not a claim that every connector is already installed. We confirm your software plan, vendor approval and permitted actions, then build and test your agreed workflow.Let’s connect your agency ↗Close × The Norango Agency Switch offer — £520 of extras includedAgency Switch offer termsThe £520 is promotional service value, not cash credit: £225 of live receptionist minutes plus integration setup normally valued at £295.Premier Hybrid costs £189.95 per month and includes its standard 200 AI minutes.50 promotional live receptionist minutes are included each month for the first three paid months. Unused promotional minutes do not roll over.Extra live minutes cost £1.50 per minute. Standard live charges apply from month four.Included setup covers one eligible application and one agreed standard workflow, subject to compatibility, access and confirmation that our team can deliver it.Vendor subscriptions, third-party fees and bespoke development are excluded.All prices exclude VAT. YOUR AGENCY. YOUR CALLS. YOUR CONTROL.We handle the calls. You stay in the picture.From a first property enquiry to a returning landlord’s call, your Norango client portal gives you a clear view of your answering service—with call records, recordings, statistics and billing together in one place.See the calls behind the enquiriesReview your AI and live call history, check when people called and follow up with the information your team needs.Listen to the conversationPlay back available call recordings to check the details, understand a caller’s requirements and prepare for the next conversation.Spot the patterns that matterExplore call volumes, durations and busy periods. See when demand builds and understand how your answering service is being used.Keep an eye on your spendingAccess your billing information and review charges, so you can see what you’re paying for.Keep your reception team informedManage team contacts, opening hours and the call instructions available to your account, helping Jessica and our receptionists represent your agency accurately.Give familiar callers a better welcomeMaintain known-caller details so your service has useful context when regular clients, landlords and contacts call again.More visibility. Less chasing. You’re in control.Explore the Agency Switch offer 06 / Before your next renewalBefore you renew, ask ten better questions.A lovely voice is a good start. What happens next determines how much work gets done—and what you pay. Put these questions to your current answering provider.1. Is your integration an actual connection—or someone logging into our software?Ask what information passes automatically between their platform and your CRM. Can it create or update records during a call, or does a receptionist manually navigate your system? Both approaches can get a task done. Ask how much handling time each requires—and who pays for it.2. When AI hands over, does the receptionist receive the conversation—or just the call?Ask them to demonstrate exactly what appears on the receptionist’s screen: information already collected, the caller’s request and relevant records. Will your caller have to explain everything again?3. Can the call come to our team first, with a receptionist ready if we cannot answer?Ask whether handover can follow your team’s availability and fall back to a live receptionist. What happens when a colleague is busy, away from their desk or simply misses the call?4. Does the information follow the caller all the way through?Ask whether details captured by AI remain available when the call moves to a receptionist or your own staff. Can the next person continue the task, with access to the appropriate connected systems, instead of starting again?5. What is the complete cost of getting the job done?Ask for worked examples: a short message, a detailed property enquiry and a viewing request requiring live assistance. Include the subscription, allowances, AI time, live time, transfers and any chargeable administration. Compare completed outcomes as well as minute rates.6. Which AI models power your service—and how do you keep them current?Ask which models handle conversation and reasoning, how upgrades are assessed, and how changes are tested against your instructions. “Proprietary AI” alone doesn’t explain the underlying technology or its performance.7. What have you actually built around the AI?Ask to see the working platform: call controls, integrations, routing, permissions and reporting. How do those components work together? A convincing voice demonstration should be the beginning of the demonstration.8. How do you recognise returning callers without making assumptions?Can the service retrieve an existing contact and relevant history, then confirm details as appropriate? Ask how that information reaches the live receptionist, and how they handle withheld or shared numbers.9. What happens when several people call at once—or outside office hours?Ask for clear limits on simultaneous calls, live availability and overflow arrangements. What happens when capacity is reached? Can you choose different handling rules for working hours, evenings and emergencies?10. What measurable benefit justifies your premium price?Ask what the higher charge delivers for your agency: greater accuracy, faster completion, more useful enquiries or less work for your staff. Request evidence relevant to your calls. Which parts of the
Reviewed 2026-11-11