Telephone Answering Services
Telephone Answering & Receptionist Services
Explore Norango’s telephone answering and receptionist services for UK businesses.
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Norango A.I.Every Call Answered. Every Lead Captured. 24/7.The UK's leading hybrid AI + human telephone answering service. Start your free 30-day trial today.Start Free 30-Day Trial →Full Service OverviewTelephone Answering & Receptionist ServicesExplore Norango’s telephone answering and receptionist services for UK businesses. Choose AI, live or hybrid reception, with message taking, call routing and connected workflows tailored to your requirements.Start Free 30-Day Trial Talk to Jessica30-day free trialNo contractLive in 24 hours3,000+Calls Per Day0%Missed Calls<2sAnswer Time15+Years Experience500+UK Businesses31Languages80+IntegrationsOur ServicesA complete suite of AI receptionist services — each one managed, not DIY.AI Receptionist — JessicaMost PopularYour always-on AI receptionist, trained on your businessJessica is Norango's AI receptionist — a natural-sounding, intelligent voice agent that answers every call in under 2 seconds, 24/7. She handles enquiries, books appointments, captures leads, and transfers urgent calls — all trained on your specific business, services, and FAQs.Answers in under 2 seconds, every timeNatural British voice — callers rarely know it's AITrained on your business, services, and FAQsCaptures caller name, number, and enquiry every timeHandles multiple calls simultaneously — no queues31 languages supportedFrom £69.95/monthGet started Hybrid Live ReceptionistUK's Premier HybridAI intelligence backed by expert expert account managersOur hybrid service combines Jessica's AI capabilities with real expert account managers for complex calls that need a human touch. Available on Premier and Signature plans, live agents handle escalations, sensitive enquiries, and calls that require judgement — at £1.50/min on Premier, £1.30/min on Signature.Live expert account managers as backupSeamless escalation from AI to humanNo offshore call centres — UK onlyExpert account managers who know your businessAvailable on Premier (£189.95/mo) and Signature (£299.95/mo) plans15+ years of telephone answering experienceFrom £189.95/monthGet started CRM & System IntegrationIntegration SpecialistsDeep integration with 80+ business systemsNorango's biggest differentiator is our integration capability. Jessica doesn't just answer calls — she writes data directly into your CRM, books appointments in your calendar, creates patient records, and triggers automated workflows. We integrate with 80+ systems across every industry.80+ CRM and business systems supportedSalesforce, HubSpot, Pipedrive, Zoho, Monday.comDentally, Clio, Reapit, ezyVet, EMIS, SystmOneGoogle Calendar, Calendly, Acuity, Zapier, MakeStandard integration: £295 one-time setupCustom/complex integration: £495 + £150/monthFrom £295 one-timeGet started 24/7 Call AnsweringAlways OnNever miss a call — day, night, weekends, bank holidaysJessica never sleeps, never takes a holiday, and never calls in sick. She answers every call 24 hours a day, 7 days a week, 365 days a year — including Christmas Day. For businesses that can't afford to miss a call outside office hours, this is transformative.True 24/7/365 coverage including bank holidaysAfter-hours message capture and urgent escalationConfigurable out-of-hours scriptsEmergency call routing to on-call numbersInstant notification of urgent calls via SMS or emailNo extra charge for out-of-hours callsIncluded in all plansGet started Multilingual Answering31 Languages31 languages — serve every caller in their own languageJessica speaks 31 languages fluently. For businesses serving diverse communities — medical practices, legal firms, hospitality — this removes a significant barrier to service. No extra charge for multilingual calls.31 languages including Spanish, French, German, Polish, Mandarin, ArabicAutomatic language detectionConsistent service quality in every languageIdeal for NHS practices, legal firms, and hospitalityNo extra charge for non-English callsCultural sensitivity built into responsesIncluded in all plansGet started Custom Voice CloningBrand VoiceGive Jessica your voice — or your best receptionist's voiceOur voice cloning service lets you replace Jessica's default voice with a custom voice — your own, a team member's, or a bespoke brand voice. Ideal for businesses where brand consistency is critical. We handle all the technical conversion.Record your voice or a team member's voiceAI model training and calibrationApplied to your Jessica agentConsistent brand voice across every callIdeal for franchises and multi-location businessesOne-time setup — no ongoing charge£99 one-timeGet started Website Voice WidgetWebsite ConciergeJessica on your website — the ultimate site conciergeEmbed Jessica directly on your website as a voice widget. Visitors can speak to her instantly — ask about services, book appointments, get directions, or request a callback. Ideal for property listings, dental practices, and any business where website visitors have questions.Embed on any website with a single line of codeInstant voice conversation — no typing requiredAnswers FAQs, books appointments, captures leadsIdeal for property listings, dental, legal, and hospitalityThree usage tiers: 50, 150, or unlimited conversations/monthBranded with your business name and voiceFrom £99/monthGet started Lead Capture & Instant CallbackConvert More LeadsCapture every lead and call them back within 60 secondsThe Lead Engine add-on ensures every web enquiry is followed up instantly. When someone submits a form on your website, Jessica calls them back within 60 seconds — while they're still engaged. She qualifies the lead, answers their questions, and arranges for your sales team to follow up at the right time.Jessica calls the form submitter within 60 secondsQualifies the lead and answers initial questionsArranges a callback from your sales team at the right timeLead details and call summary sent to your CRM automaticallyWorks with all major CRM and lead management systemsDramatically increases form-to-conversation conversion rates£49/month add-onGet started Why Norango A.I.?We are not a DIY tool. We are a fully managed service.Fully ManagedWe configure everything, train Jessica on your business, and provide ongoing UK account management. You don't touch a dashboard.Integration Specialists80+ CRM and business system integrations — more than any competitor. We are the only UK answering service that writes data directly into your systems.Hybrid — AI + HumanJessica handles the volume. Our expert account managers handle the complexity. You get the best of both — at a fraction of the cost of a human receptionist.Our TeamA Global Team. A Single Standard.Unlike traditional call centres tied to a single location, Norango's human agents are native English speakers working remotely from across the world. No call centre noise. No language barriers. Just professional, warm call handling — wherever your callers are, whenever they call.🌍6+ CountriesOur agents are based across the UK, Portugal, Spain, France, Italy, Canada, South Africa, and Australia — giving us genuine 24/7 coverage across every time zone.🗣️Native English SpeakersEvery agent is a native English speaker. No language barriers, no heavy accents, no confusion. Your callers will feel like they're speaking to a colleague, not a call centre.🏡Remote-First by DesignWorking from home means our agents are calm, focused, and professional on every call. No background noise, no shift handover chaos — just consistent, high-quality service.⏰Always-On CoverageWith agents spanning multiple continents and time zones, we can cover early mornings, late evenings, and weekends without unsociable hours for any individual agent.🤝Expat ProfessionalsMany of our agents are experienced business professionals who have relocated abroad. They bring genuine commercial understanding to every call — not just a script.🔒Vetted & TrainedEvery agent is individually vetted, trained on your business, and managed by a dedicated account manager. You get a consistent voice for your brand, every time.Interested in joining our global team?We're always looking for native English-speaking professionals working remotely. If you're an expat with a quiet home office and a passion for great customer service, we'd love to hear from you.Work With Us →Ready to Transform Your Business?Start your free 30-day trial today — the UK's longest. 30-day free trial, no contract.Start Free 30-Day TrialTalk to JessicaFAQServices — Common QuestionsEverything you need to know about what's included.What is included in the AI receptionist service?Can I add CRM integration to any plan?Is the hybrid service available on all plans?Can I start with the AI service and add integration later?What languages does Jessica speak?How quickly can the service be set up?
Reviewed 2026-11-11