Samantha — Human Reception
Live Telephone Answering Service
Norango’s live telephone answering service gives your callers a person to speak to when your team is unavailable.
In more detail
Norango A.I.Every Call Answered. Every Lead Captured. 24/7.The UK's leading hybrid AI + human telephone answering service. Start your free 30-day trial today.Start Free 30-Day Trial →Live AgentsLive Telephone Answering ServiceNorango’s live telephone answering service gives your callers a person to speak to when your team is unavailable. Receptionists follow your business instructions, capture useful messages and arrange the agreed next step.Start Free 30-Day Trial →Talk to JessicaUK-BasedAll Agents24/7Always Available£1.50/minLive Agent Rate0%Missed CallsYour Extended In-House TeamOur agents are trained on your business, briefed on your preferences, and dedicated to representing your brand exactly as you'd want.🤝Relationship CallsVIP clients, sensitive enquiries, and complex conversations handled with the human touch they deserve.📅Appointment BookingBooks directly into your calendar with the warmth of a real conversation.📋Detailed Message TakingComprehensive call notes sent to your team immediately after every call.🔄Call Routing & TransferWarm transfers to the right person, with a full briefing so callers never repeat themselves.🌙Out-of-Hours CoverBank holidays, weekends, evenings — your callers always reach a real person.🏢Your Brand, Your VoiceAgents answer in your business name, follow your scripts, and represent your values.Why Norango Live Agents?✓Global remote teamOur agents are native English speakers working remotely across the globe — no language barriers, no call centre noise, genuine professionalism on every call.✓Trained on your businessBefore your first call, we brief your agents on your services, FAQs, pricing, and preferences. They represent you, not a generic script.✓Backed by AIOn Hybrid plans, Jessica supports your live agents — handling overflow, providing real-time information, and ensuring zero missed calls.✓15+ years of experienceNorango has been providing telephone answering services since 2009. We know what good looks like — and we deliver it every time.From £189.95/monthLive agent support included on Premier and Signature plans.Live agent time billed at £1.50/minute. No hidden fees.Start Free Trial →Talk to JessicaCompare all plans →Frequently Asked QuestionsWhere are your agents based?Our live agents are native English speakers working remotely from across the world — including the UK, Europe, Canada, South Africa, and Australia. No call centre environments, no language barriers. Just professional, warm call handling wherever they are.How are agents trained on my business?Before going live, we conduct a briefing session and provide agents with a detailed brief covering your services, FAQs, pricing, key contacts, and call handling preferences.What's the live agent rate?Live agent time is billed at £1.50 per minute, in addition to your monthly plan fee. You only pay for the time agents are actually on calls.Can I use live agents just for overflow?Yes — on Hybrid plans, live agents only step in when Jessica needs support. This keeps costs low while ensuring no caller ever goes unanswered.Is there a minimum commitment?No minimum commitment. Cancel any time. We're confident in our service — that's why we offer a 30-day free trial.
Reviewed 2026-11-11