AI for the routine work
Messages, first enquiries and the questions that establish what the caller needs. Jessica does the groundwork so people can focus on the conversation that follows.
AI + people. Built for productivity.
Better technology.
More productive reception.
The difference is not simply a lower minute rate. It is what gets done in that minute. Jessica handles routine enquiries. Live receptionists work with caller details, message tools and conversation context already at hand. Less repetition. Less administration. More useful work.
30 years of reception experience. AI and human reception built to work together.
01 / What does the job cost?
A simple message. A very different cost.
Start with the work your caller needs. Change the time and rate to match your own calls.
A caller leaves their name, number and a short message.
The comparison starts at £2/min, matching the overage rate quoted to Norango in two sales enquiries. Change it to match your own service.
Norango usage£0.45£0.45 AI + £0.00 live
Your comparison£3.0090 seconds at £2.00/min
£2.55 lower usage cost per call
Usage illustration: AI at 45p/min and live at £1.50/min. Both legs count on a handover. Excludes subscriptions, allowances, VAT and billing-rounding differences. The monthly tool below adds plans and allowances.
Live reception, designed to move
A quick message should be a quick transaction.
Productivity is not just an AI story. Give a live receptionist the caller’s details, a clear message action and a direct way to send it—and they can get on with helping the caller.
Illustrative workspace · fictional caller · no message is sent
Caller: Alex Morgan · returning contact
The caller’s details are ready.A recognised number brings the existing contact details into the workspace.
| Example transaction | Illustrative time | Usage cost |
|---|---|---|
| Quick message | 30 seconds | £0.75 |
| Information capture | 60 seconds | £1.50 |
| Fuller enquiry | 90 seconds | £2.25 |
These are time-based examples, not fixed transaction prices or measured average handling times. Subscription, allowances and billing increments affect the bill. Use the quick live message option above to change the duration and compare it with your current service.
02 / Your month, your numbers
See the whole bill. Then change the mix.
The comparison starts with the same quote received in two sales enquiries: £500 per month, 250 included talk-time minutes and £2 per additional minute. Every Norango call starts with Jessica in this model; choose how many also need a live receptionist.
Comparison plan: £500 includes 250 minutes · edit the figures
Norango monthly estimate£549.95Monthly plan + additional AI + live time + extras
- Plan
- £189.95
- AI usage beyond allowance
- £135.00
- Live reception
- £225.00
- Recurring extras
- £0.00
500 AI minutes · 200 included · 150 live minutes
Your comparison monthly estimate£1,500.00
£950.05 lower per month on these inputs
£11,400.60 difference over 12 months at the same usage
First month including your setup entry: £549.95
Monthly billing, excluding VAT. Live time is £1.50/min; no live allowance or temporary promotion is assumed. Enter extras and setup charges that apply to your service. These estimates use elapsed minutes; compare each provider’s billing increments and charges too.
03 / Productivity is built into the handover
The caller has explained it once.
Keep the conversation moving.
When a known caller rings, their number can bring their existing details into the receptionist’s workspace. For a straightforward message, the receptionist adds the message and sends it on.
When Jessica hands over, the summary and conversation travel with the call. A skilled person can pick up the enquiry instead of starting the same questions again.
- RecogniseBring up the known caller’s details.
- UnderstandKeep the enquiry and conversation together.
- ActTake the message, continue the call or involve your team.
Caller recognition provides context; it does not replace identity checks for sensitive requests.
04 / Small time savings. Repeated all month.
What is repeated groundwork costing you?
Explore what happens if each live handover takes less time because the details are already there. This is a separate time-value illustration—not an extra saving added to the monthly calculator.
Set the time reduction from your own call reviews. Thirty seconds is an illustration, not a measured Norango average.
1 hour 40 minutes
of repeated handling avoided per month
£150.00of live handling time at £1.50/min
Built by people who know reception
Pioneering a more productive way to answer.
Thirty years in reception taught us that a good voice is only the start. Modern technology should make skilled people more productive. We’ve built our hybrid service around that principle: AI, caller recognition, quick-message tools and informed handover working together.
People for the human moments
Reassurance, a complicated request or a caller who needs someone to listen. Our distributed model lets us recruit beyond one office’s commuting distance, looking for the skills and experience the work needs.
A workspace that helps them deliver
Caller details, messages and conversation context in one place. Less searching and retyping; more attention on the caller and the next useful action.
Our ambition is straightforward: make every paid minute do more useful work. A clear answer, an accurate message and a useful next step are the outcomes your caller needs. Bring us a real call scenario and ask us to demonstrate it.
Intelligent support beyond the phone.
The people behind the service can also help with translation, social media marketing and customer follow-ups. These are tasks that need understanding, communication and judgement—not simply someone to read a script.
Tell us where your team needs help. We can discuss the right skills and support for the work. These additional services are priced separately from the call-handling examples on this page.
Talent without the commuting radius.
Our receptionists work from home across Western Europe, the USA and other locations around the world. We select people for intelligence, sound judgement and communication skills, rather than limiting our search to those who live near one office.
A different way to organise the service.
A central-office model carries premises costs: rent, heating, lighting, air conditioning and the work of running the building. Those costs form part of the business that customers fund. Our distributed model reduces our reliance on large central premises and lets us focus investment on people, technology and productive call handling.
Good people still deserve proper pay and support wherever they work. Our advantage is how we organise the work and equip the team—not an assumption that homeworking makes professional responsibilities disappear.
Compare the job, not just the rate
Five things to bring from your current bill.
1. Subscription and allowances
Record the monthly fee and exactly which calls or minutes it includes.
2. The handling time
Look at time spent gathering details, taking messages, transferring and completing follow-up work.
3. The charging unit
Check whether you pay per call, per minute or in rounded blocks—and whether there is a minimum charge.
4. Both parts of a handover
Include AI time and live time when both are used. The calculator above does this explicitly.
5. The finished outcome
A message, a qualified enquiry and a resolved query are different jobs. Compare the same work on each side.
Your questions, answered
Understanding AI, live and hybrid reception costs.
Is every AI message 45p?
No. Premier’s additional AI rate is 45p per minute, so a one-minute AI call represents 45p of usage before plan allowances. Longer calls use more minutes. The monthly calculator includes the subscription and included AI minutes.
Where does the £2-per-minute comparison come from?
Norango received the same figures in two sales enquiries: £500 per month including 250 talk-time minutes, with additional time at £2 per minute. The provider is not named here. The monthly calculator uses that plan structure, and you can change it to match your own bill.
Do I pay for both AI and live time on a handover?
The comparison counts both: Jessica’s time on every call, plus live receptionist time on calls that are handed over. Included AI minutes are deducted before additional AI charges are calculated.
Does this include the monthly subscription?
The monthly tool does. The first, per-call tool shows usage only. The monthly tool also lets you enter your current provider’s subscription, included minutes and extra charges.
Can callers still speak to a person?
Yes. Jessica can hand a call to our live receptionists or your own team. The calculator lets you explore how different levels of live handling affect the cost.
What if my provider charges per call?
Use your actual bill to compare the same volume and outcomes. The tools here model per-minute charges; a per-call service needs its call allowance, excess-call rate and any duration limits included in a separate comparison. We can help you work through it.
Are setup costs and VAT included?
The figures exclude VAT. Add one-off setup costs in the monthly calculator to see the first-month total. Recurring extras have their own field. A standard integration is currently listed at £295; see our pricing page for other options.
Can this replace an in-house receptionist?
It can take telephone work off your team, but a person who welcomes visitors or handles on-site administration does a wider job. This page compares telephone answering costs rather than treating those different roles as interchangeable.
Are the savings guaranteed?
No. The results follow the numbers you enter. Call lengths, handover rates, plan choice and extra services change the result. Test your own call types and compare the figures with your actual bill.
What is included in the 30-day trial?
The trial includes 200 AI minutes and 50 live minutes. A credit card is required. Usage above those allowances costs 45p per AI minute and £1.50 per live minute. Integration work is priced separately.
Let the service make the case
Bring your calls.
Bring your bill.
See what changes.
Try a straightforward message, a detailed enquiry and a call that needs a person. See the handover, review the outcome and put the numbers beside what you pay today.