Jessica — AI Receptionist
AI Receptionist for Care Homes
Norango supports care homes with configured telephone answering. Use AI and agreed human handover to capture family and prospective-resident enquiries and…
In more detail
CARE HOMES & DOMICILIARY CARECompassionate Call Handling 24/7 for Care Providers.Norango's AI receptionist handles every call for your care home or domiciliary care service — family enquiries, staff communications, and emergency escalations — with the warmth and professionalism your residents and families deserve.Start Free 30-Day Trial →Talk to Jessica✓ 30-day free trial✓ Live in 24 hours✓ Cancel anytimeCARE HOMES & DOMICILIARY CAREAI Receptionist for Care HomesNorango supports care homes with configured telephone answering. Use AI and agreed human handover to capture family and prospective-resident enquiries and follow agreed staff contact routes.Start Free 30-Day Trial →Talk to Jessica✓ 30-day free trial✓ Live in 24 hours✓ Cancel anytime3,000+Calls handled daily0%Missed family calls<2sAverage answer time500+UK care providers trust usWhy Care Homes Choose Norango A.I.Families calling a care home are often anxious and emotional. They need to speak to someone immediately — not reach a voicemail. Yet care home staff are focused on residents, not the phone. Calls get missed, families feel ignored, and reputations suffer.Norango's AI receptionist Jessica answers every call with warmth and empathy. She handles family enquiries, routes urgent calls to the right care staff, takes messages for managers, and escalates emergencies immediately. Your team stays focused on residents while Jessica ensures every family member feels heard.Get a Free Demo →❤️Compassionate Family LiaisonJessica handles family enquiries with warmth and empathy — answering questions about visiting hours, resident wellbeing, and care plans, and routing calls to the appropriate staff member.🚨Emergency EscalationJessica identifies emergency calls — falls, medical incidents, urgent family concerns — and escalates them immediately to the duty manager or on-call nurse.📋Enquiry & Admissions HandlingJessica handles new care home enquiries, captures family details, and routes admissions enquiries to your care manager.🔄Staff CommunicationJessica handles staff calls — sickness notifications, shift queries, and internal communications — routing them to the right manager automatically.Integration SpecialistsConnects With Your Care Homes & Domiciliary Care SystemsJessica integrates directly with the software your care homes & domiciliary care business already uses — no manual data entry, no missed follow-ups.CareLineLiveJessica logs new care enquiries into CareLineLive, checks carer availability for...Learn more →BirdieJessica logs new home care enquiries in Birdie, checks carer availability, and e...Learn more →AxisCareJessica logs new home care enquiries in AxisCare, checks carer availability, and...Learn more →Microsoft OutlookJessica logs call summaries as Outlook tasks or calendar events, sends email not...Learn more →HubSpotWhen a caller enquires about your services, Jessica instantly creates a new cont...Learn more →ZapierJessica triggers Zapier workflows after every call — automatically sending lead ...Learn more →View all 80+ integrations →Up and Running in 24 HoursNo technical setup required. Our team handles everything.01Configure Your Care Home ProfileSet up your care home's call handling rules — visiting hours, emergency escalation contacts, and admissions process.02Connect Your Care Management SystemLink Person Centred Software, Nourish, or your existing system. Jessica logs every call automatically.03Go Live & Never Miss a Family CallJessica answers every call 24/7 — handling family enquiries, routing staff calls, and escalating emergencies instantly.Ready to Transform Your Care Homes & Domiciliary Care Reception?Join 500+ UK businesses. Start your free 30-day trial today — 30-day free trial.Start Free 30-Day Trial →Talk to JessicaFAQCare Homes & Domiciliary Care AI Receptionist — Frequently Asked QuestionsEverything you need to know about Norango A.I. for care homes & domiciliary care businesses.Can an AI receptionist handle sensitive family calls?What happens in an emergency?Can it handle new admissions enquiries?Is it GDPR-compliant for care data?How much does it cost?
Reviewed 2026-11-11