Compassionate Call Handling 24/7 for Care Providers.
Norango's AI receptionist handles every call for your care home or domiciliary care service — family enquiries, staff communications, and emergency escalations — with the warmth and professionalism your residents and families deserve.
Why Care Homes Choose Norango A.I.
Families calling a care home are often anxious and emotional. They need to speak to someone immediately — not reach a voicemail. Yet care home staff are focused on residents, not the phone. Calls get missed, families feel ignored, and reputations suffer.
Norango's AI receptionist Jessica answers every call with warmth and empathy. She handles family enquiries, routes urgent calls to the right care staff, takes messages for managers, and escalates emergencies immediately. Your team stays focused on residents while Jessica ensures every family member feels heard.
Compassionate Family Liaison
Jessica handles family enquiries with warmth and empathy — answering questions about visiting hours, resident wellbeing, and care plans, and routing calls to the appropriate staff member.
Emergency Escalation
Jessica identifies emergency calls — falls, medical incidents, urgent family concerns — and escalates them immediately to the duty manager or on-call nurse.
Enquiry & Admissions Handling
Jessica handles new care home enquiries, captures family details, and routes admissions enquiries to your care manager.
Staff Communication
Jessica handles staff calls — sickness notifications, shift queries, and internal communications — routing them to the right manager automatically.
Connects With Your Care Homes & Domiciliary Care Systems
Jessica integrates directly with the software your care homes & domiciliary care business already uses — no manual data entry, no missed follow-ups.
Jessica logs new care enquiries into CareLineLive, checks carer availability for...
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Jessica logs new home care enquiries in Birdie, checks carer availability, and e...
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Jessica logs new home care enquiries in AxisCare, checks carer availability, and...
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Jessica logs call summaries as Outlook tasks or calendar events, sends email not...
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When a caller enquires about your services, Jessica instantly creates a new cont...
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Jessica triggers Zapier workflows after every call — automatically sending lead ...
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Up and Running in 24 Hours
No technical setup required. Our team handles everything.
Configure Your Care Home Profile
Set up your care home's call handling rules — visiting hours, emergency escalation contacts, and admissions process.
Connect Your Care Management System
Link Person Centred Software, Nourish, or your existing system. Jessica logs every call automatically.
Go Live & Never Miss a Family Call
Jessica answers every call 24/7 — handling family enquiries, routing staff calls, and escalating emergencies instantly.
Ready to Transform Your Care Homes & Domiciliary Care Reception?
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Care Homes & Domiciliary Care AI Receptionist — Frequently Asked Questions
Everything you need to know about Norango A.I. for care homes & domiciliary care businesses.