About Norango: AI & Live Reception Specialists
Learn about Norango and its experience in business telephone answering.
Explore the service →The Norango knowledge catalogue
Good answers.
A clearer picture.
Understand how Norango brings AI and people together. Explore approved answers, then follow the links for more detail.
19 approved answers
Can callers still speak to a person?
Yes. NORANGO supports AI, live reception and your own-team transfers. The appropriate route can be designed around call type, department, availability and escalation rules.
Explore the service →Can different departments have different call journeys?
Yes. Sales, service, bookings, accounts, out-of-hours and campaign callers can follow different agreed knowledge, routing and escalation paths.
Explore the service →Can Jessica be configured for our business?
Yes. The implementation can be shaped around your services, terminology, people, opening hours, FAQs, procedures, escalation rules and the information Jessica is authorised to use.
Explore the service →Can Jessica use our business systems?
Where suitable systems, APIs, permissions and implementation are available, NORANGO can explore workflows that connect the conversation with your CRM, booking, order, messaging or other business processes.
Explore the service →Can we keep our existing number?
Options can include existing-number diversion, new numbers, porting assessment, departments, IVR, overflow and campaign-specific routes. The appropriate telephony design depends on your current arrangement and requirements.
Explore the service →Can we see a real use case before we commit?
That is the best question to ask. We can discuss your actual customer journey, desired outcome, current systems and appropriate proof-of-use-case approach.
Explore the service →Contact Norango
Contact Norango to discuss telephone answering, AI reception or a connected business workflow.
Explore the service →Cookie Policy
Read Norango’s cookie policy to understand how this website uses cookies and the choices available to you.
Explore the service →Discuss Your AI Business Platform Project
Talk to Norango about a business platform project. Share the customer experience, operational challenge or connected workflow you want to improve so we can…
Explore the service →How does Norango combine AI and people?
Norango combines AI and live reception.
Explore the service →Hybrid AI & Live Receptionist Service · Part 1
Norango combines AI call answering with experienced UK live receptionists for businesses that need reliable, personal telephone support.
Explore the service →Hybrid AI & Live Receptionist Service · Part 2
AI and people. The important questions are who answers, when a handover happens and what information is available to the person receiving the call.Can I use AI without losing access to real receptionists?+Yes. Norango Hybrid gives you AI handling alongside live receptionist support, according to your chosen plan and call strategy.Will callers have to explain everything again?+Our handover gives the live receptionist a summary and transcript of the AI conversation. This helps reduce unnecessary repetition, although a receptionist may still need to clarify details or complete further checks.Can hybrid reception reduce my call answering costs?+It can reduce usage costs when lower-cost AI handling replaces part of the live receptionist time. Your total cost depends on the plan, included allowances, call lengths and proportion of calls requiring live support.Can you connect to our industry software?+Norango offers over 85 CRM and business application integrations, including specialist prope
Explore the service →Invest in Norango’s AI Receptionist Platform
Explore investment in Norango’s AI receptionist platform and hybrid reception business.
Explore the service →Privacy Policy
Read Norango’s privacy policy for information about how personal data is handled. Find details about the information collected, its use and your rights.
Explore the service →Terms & Conditions
Read the terms and conditions that apply to Norango’s services and website.
Explore the service →What happens when Jessica does not know the answer?
The intended response is agreed during configuration. Jessica may ask a relevant follow-up question, use an approved knowledge source, capture information, send an update, create a callback or escalate the caller to the right person.
Explore the service →What makes NORANGO different from a basic AI answering service?
Jessica can be configured around approved business knowledge, call journeys, rules, telephone routing and permitted connected workflows. The aim is to move an appropriate caller towards a useful outcome, rather than simply record a message.
Explore the service →Why Choose Norango’s Managed AI Receptionist?
Explore Norango’s approach to managed AI reception. Jessica works with configured business information, connected workflows and human support, so the…
Explore the service →