Learn about Norango and its experience in business telephone answering. The company brings AI reception and live service together to support callers and the teams who serve them.
Jessica is Norango's AI receptionist — trained on your business, integrated with your systems, and available 24/7. She sounds natural, handles complex conversations, and knows when to hand over to one of our expert account managers.
We're a highly personal business. Every client has a dedicated account manager who knows your business inside out. Jessica is the always-on front line — your team is the relationship.
"In a crowded marketplace, any AI can answer a phone. Only Norango integrates deeply into your business systems — automating customer interactions from first call to final outcome."
Click any integration to see what's possible
Industry-specific demos — each handled entirely by Jessica, with no human agent involved.
"Good morning, Hartwell & Sons. I can see James is currently available — let me transfer you now. Please hold just one moment."
"Thank you — I just need a quick word about my conveyancing."
Integrates with — click to learn more
Whether you need AI efficiency, human warmth, or the best of both — Norango has a plan for you.
Jessica responds instantly 24/7, booking appointments, capturing leads, and handling routine queries at scale — fully integrated with your systems.
Learn more →Jessica handles the volume, our expert account managers handle the nuance. AI-First with human overflow, or Live-First with AI backup.
Learn more →Skilled native English-speaking agents who handle calls as if they were part of your in-house team — available 24/7 with genuine warmth and care.
Learn more →"Norango has supported our business for many years. Despite how our business changed, the quality and support has always beaten expectations. A great addition to our team."
"We went from missing 30% of our calls to zero missed calls overnight. Jessica handles our dental bookings perfectly — patients often don't realise they're speaking to an AI."
"The integration with our CRM is what sold it for us. Every call is logged, every lead is captured, and our pipeline is always up to date — without anyone lifting a finger."
Pre-trained for 15+ UK business sectors. Click your industry for a tailored demo.
From £69.95/month. No setup fees. Card for verification only. 30-day free trial.
Perfect for smaller, start-up businesses or those new to professional call handling.
Ideal for growing businesses needing a little more support. Includes all Essential features.
A popular choice for established businesses handling higher call volumes.
Want CRM integration from day one?
The free trial covers the full AI + human answering service — CRM integration is not included during the trial period. If you'd like integration set up from the start, this is available as a paid package with a 30-day money-back guarantee, plus your first month on Premier Hybrid (£189.95). Integration is priced in two tiers:
Not sure which tier applies to your system? Ask your account manager — they'll assess your setup and confirm the right package. You can also start the free trial first and add integration afterwards.
Tailored solutions to match your needs and budget.
Seamlessly connect your AI receptionist to your CRM system. Improve lead tracking, follow-ups, and sales pipeline management — all automated and synced in real-time.
Designed for growth-focused teams who want productivity without the manual work.
For businesses that need more than plug-and-play. Our enterprise-grade API integration service connects your AI receptionist with bespoke systems, platforms, or apps — with unlimited flexibility.
Instantly call every new lead the moment a form is submitted. Your AI receptionist responds within seconds, qualifying intent, capturing details, and booking next steps automatically.
Seamlessly extend your business overseas with local presence in 91 countries. Serve callers in 30+ languages with native-sounding AI reception.
Give your AI receptionist your own voice. We record, process, and clone a real voice from your team — ideal if you have someone who sounds naturally professional on the phone. Jessica then answers every call in that voice.
Embed Jessica directly on your own website as a live voice concierge. Perfect for property listings, service businesses, or any site that wants to convert visitors into conversations instantly. Additional usage billed by consumption — your account manager will agree a rate based on your expected volume.
Join 500+ UK businesses already using Norango.ai. Start your free 30-day trial today — 30-day free trial.
30-day free trial · Cancel anytime · Setup in 24 hours · First month free
High-intent questions answered clearly — because your time matters.
PRACTICAL SERVICE QUESTIONS
Norango combines AI reception with live receptionists. Before placing your customer calls with any service, review the company details, data-handling information and the behaviour of your own agreed call flow.
Norango Limited · Company number 07428552 · 9 St George’s Yard, Farnham, Surrey GU9 7LW. Norango.ai and Norango.com are Norango websites. For the UK service described here, use the current Norango.ai pricing page and confirm your written quote rather than relying on an old search snippet.
Read the published privacy policy and service terms. Ask how recordings, transcripts, access permissions and retention apply to your particular workflow. An integration or an AI feature does not remove the need to agree what information may be accessed or disclosed.
The hybrid reception page includes an illustrative handover explanation, and the vacation-rental page describes a Guesty booking-context and human-verification workflow. Illustrations are not customer testimonials. Ask for a demonstration of the tasks you need, including the failure and escalation cases.
Use the managed trial to check routine enquiries, human handover, unavailable destinations and delivery of the resulting message or record. Agree the service hours, scope and commercial terms. Ask about references relevant to your use case; availability and permission to share them must be confirmed.
Service information reviewed 10 November 2026. Confirm your account’s scope and terms before go-live.
About NORANGO · Founded in 2010 by Michael Relf
From Michael Relf’s pioneering computer-telephony work in 1997 to NORANGO, founded in 2010, and today’s integrated AI and human communications platform, we have always believed technology should make customer service better, faster and more affordable.
In 1997, Michael Relf founded an earlier communications business around Computer Telephony Integration. NORANGO was later founded in 2010. ISDN and DDI technology could identify the business being called and present appropriate client information to an operator. The same principle continues today: use communications technology to remove unnecessary work after a call and help the caller reach a useful next step.
The story has travelled through digital messaging, VoIP, distributed working, live reception, intelligent call routing and now integrated AI and human communications.
NORANGO was designed around VoIP, cloud infrastructure and a distributed workforce rather than a large fixed physical estate. This supports useful technology investment, staff welfare, a global talent pool and flexible service design around each client’s calls.
AI is integral to NORANGO rather than an add-on. Calls can be designed around an AI-first, live-first, out-of-hours or hybrid route, with context moving between the agreed people, systems and next actions.
Answering the phone is not the objective. Where approved knowledge, integrations and workflows allow, NORANGO is designed to recognise the call, apply useful context, progress an appropriate action and escalate where human judgement matters.
NORANGO operates 24 hours a day, seven days a week, combining nearly three decades of communications experience with AI voice technology, automation and system integration. Potential savings depend on usage, service configuration and the alternative supplier or service being compared.
