Product recall response
When a Product Recall Generates Thousands of Calls, Be Ready for Every One.
NORANGO provides the customer communications and response layer around a client-approved product recall operation, combining configured AI, live agents, telephony, multilingual conversation, integrations and structured reporting.
Turn your recall notice into a conversation.
Jessica can support the approved first response: identify a product through the information the campaign requires, communicate approved instructions, capture agreed case details, and route exceptions to trained people or the responsible organisation’s recall team.
One recall. One approved message. Every time.
The organisation supplies and approves official recall information, safety instructions, eligibility rules and escalation procedures. NORANGO does not determine whether a recall is required and does not replace legal, regulatory or product-safety advisers.
AI for volume. Humans for judgement.
Configured AI can support routine, approved recall conversations at high volume, while trained live agents and the client team focus on sensitive, complex or exceptional cases. Where suitable systems are available, NORANGO can assess an approved workflow around product, serial, CRM, case, fulfilment, SMS and reporting processes.
Prepare before you need it.
NORANGO can work with organisations on a standby response configuration. Talk to us as early as possible. In urgent situations we will establish what can be deployed immediately and which additional integrations or workflows can follow.