When Your Office Closes,
We Stay Open.
Floods. Snow. Power cuts. Pandemics. Whatever closes your office, Norango keeps your phones answered. We went through the entire COVID-19 pandemic without a single minute of downtime — while our competitors were evacuating their offices.
0 minutes
of downtime during the entire COVID-19 pandemic
While competitors evacuated offices and scrambled to set up remote working, Norango never missed a call. We were already distributed by design.
Built for Resilience.
Not Patched for It.
Most call centres are a single point of failure. One building, one power supply, one internet connection. When something goes wrong, they go dark.
Norango is different by design. Our team of expert agents works from home across six countries — Portugal, Spain, France, Italy, South Africa, and Canada. There is no central office to flood, no single road to close, no building to evacuate.
Add Jessica, our AI receptionist who handles thousands of calls simultaneously, and you have a telephone answering service that is genuinely, structurally resilient — not just a business continuity plan on paper.
6 Countries
Agents distributed across Portugal, Spain, France, Italy, South Africa, and Canada
100% Remote
No central office means no single point of failure — ever
AI + Human
Jessica handles overflow instantly — no queues, no hold music, no missed calls
Zero Setup
Your business continuity plan is already active — no lead time required
Every Scenario. Covered.
Whatever disrupts your business, Norango keeps your phones answered and your customers looked after.
Severe Weather
Snow, ice, flooding — your staff can't get in. Norango answers every call as if nothing happened.
Pandemic or Health Crisis
We proved it during COVID. Zero downtime. Zero missed calls. Your clients never knew.
Power Outage
Local power cut? Our distributed team across six countries keeps answering regardless.
Office Inaccessible
Road closed, building damaged, or access denied — your phone lines stay live.
IT or System Failure
Your internal systems go down. Jessica and our agents keep capturing enquiries until you're back up.
Staff Shortage
Sickness, strike action, or sudden team absence — Norango scales instantly to cover any gap.
How Business Continuity Works with Norango
Always-On by Default
Your Norango service is live 24/7 from day one. There's no 'activate in an emergency' switch — we're always answering.
Seamless Overflow
When your office is closed, calls route to Norango automatically. Your clients reach a professional, knowledgeable receptionist — not a voicemail.
Full Call Logging
Every call is logged, every message is captured, and every urgent call is escalated to your team via phone, email, or notification — wherever they are.
Frequently Asked Questions
Do we need to do anything to activate the business continuity service?
No. Norango is always on. Your business continuity cover is active from the moment you go live — there's no emergency activation process, no lead time, and no setup required when a crisis hits.
How did Norango handle COVID-19?
We went through the entire pandemic without a single minute of downtime. Because our team works from home across six countries, there was no office to close, no staff to furlough, and no disruption to service. Many of our clients' own offices closed — their calls kept being answered.
What happens to calls when our office is closed?
Calls route to Norango automatically. Our agents and AI receptionist Jessica answer every call professionally, take messages, handle enquiries, and escalate urgent calls to your team — wherever they are.
Can Norango handle a sudden surge in call volume?
Yes. Jessica can handle thousands of calls simultaneously with no queues. Our human agents scale to support any volume. Whether you have 10 calls or 10,000, every caller is answered.
How much does business continuity cover cost?
Business continuity cover is included in all Norango plans from £69.95/month. There's no additional charge for out-of-hours or emergency answering.
Don't Wait for a Crisis to Find Out You're Vulnerable
Start your 30-day free trial today. Your business continuity cover is active from day one.