Customer case study · Fuel systems & engineering
Eurotank.
Keeping Britain’s
fuel flowing.
Meet the award-winning fuel systems specialist trusted to keep retail and commercial fuelling operations moving.
Founded in 2001, Eurotank has grown from a small family business into a nationwide fuel systems specialist. It supports the businesses people rely on every day: fuel retailers, commercial operators and individual forecourt owners.
The group brings together Eurotank Environmental, Eurotank Installations and Europump Maintenance. From tanks and pipework to pump maintenance, construction and specialist tanker services, that breadth of expertise gives customers a coordinated partner for their fuelling facilities.
With operating locations across the UK and a helpdesk in Sowerby Bridge, Eurotank combines technical capability with the coordination needed to deliver complex work. Its focus on safety, practical problem-solving and continuity matters in an industry where a site’s ability to trade depends on reliable fuel infrastructure.
Eurotank’s customers · Moto Hospitality
Major works. A working forecourt.
At Chieveley Services, Eurotank delivered a redevelopment involving tanks, pipework, pumps and electrical works. Moto’s published account describes a carefully phased project that kept the forecourt operational throughout.
Read Eurotank’s Moto project story ↗Eurotank’s customers · Motor Fuel Group
New pumps across 16 Morrisons sites.
Eurotank’s published work for Motor Fuel Group includes a programme of pump replacements at 16 Morrisons forecourts. Phased delivery allowed the sites to keep trading while the upgrades took place.
Read Eurotank’s MFG project story ↗Eurotank reports eight APEA awards, including five Quality awards, alongside recognition for innovation, health, safety and the environment. It is a track record that reflects the standards behind the business. Explore Eurotank’s awards and innovation.
The trusted partnership
Behind an exceptional service is a team you can depend on.
For more than a decade, Norango has supported Eurotank’s customer communications—helping its team manage everyday enquiries and giving urgent incidents the attention they need, around the clock.
As Eurotank’s business has grown, our support has grown with it. Familiarity with its procedures, people and on-call arrangements means we work as an extension of its helpdesk.
The operational challenge
When a forecourt needs help, the next step matters.
A technical fault can disrupt a forecourt or prevent it from trading. Eurotank needs incoming enquiries assessed accurately and urgent incidents directed to the right people, including outside normal office hours.
That calls for a support partner who understands agreed procedures, can navigate changing on-call arrangements and takes responsibility for continuing the escalation process.
Extra capacity for
Eurotank’s helpdesk.
During busy working periods, Norango answers and filters incoming calls, identifies the nature of each enquiry, transfers callers to the appropriate department and logs support requests where required. Eurotank’s internal team gains practical support with the flow of customer enquiries.
Urgent incidents.
Persistent follow-through.
Outside office hours, our live team follows Eurotank’s agreed procedures to identify urgent P1 incidents and contact the appropriate on-call engineer or team. For urgent incidents, we continue contacting and escalating until the incident is acknowledged.
Weekend emails.
Requests captured.
Norango also monitors Eurotank’s weekend support emails, assesses incoming enquiries and logs jobs accurately. This gives Eurotank continuity in capturing requests while its office team is unavailable.
An urgent incident needs more than a message.
It needs someone to keep following through.
Capture the enquiry and assess it against Eurotank’s procedures.
Determine the relevant priority and on-call personnel.
Contact the appropriate engineer or team.
Continue urgent escalation until acknowledgement.
The value for Eurotank
Reliable support for the service
its customers depend on.
Continuity beyond office hours
Customers have a point of contact during evenings, weekends and bank holidays, supported by a team familiar with Eurotank’s requirements.
Less pressure on the helpdesk
Call handling and filtering provide extra capacity during busy periods, supporting Eurotank’s own people.
Urgent issues kept in view
Persistent escalation helps critical incidents receive attention when faults threaten a customer’s ability to trade.
The right on-call contacts
Agreed procedures guide the team to the appropriate engineer or department for the incident.
Weekend requests recorded
Email monitoring and job logging help capture support needs when the office team is unavailable.
A partner that knows the business
More than ten years of working together brings operational understanding and support that adapts as Eurotank evolves.
The outcome
A lasting partnership.
A dependable extension
of Eurotank’s team.
Eurotank has built its reputation on technical expertise, quality and dependable delivery. Norango supports the communication behind that service: from everyday calls and weekend emails to urgent escalations when a customer needs help.
The value of the relationship lies in its consistency. Eurotank has an experienced partner that understands its operation, follows its procedures and stays involved until urgent incidents are acknowledged.
More than a decade together demonstrates a partnership built to support the business as it grows.
Your customers. Our commitment.
Give your team a trusted partner.
Talk to Norango about live call handling, out-of-hours support and escalation built around your business.
Company background and customer project examples are drawn from Eurotank’s published information. The Norango service and partnership details are based on this customer case study. Published 12 November 2026.
Eurotank historyGroup servicesAwards & innovation