Customer case study · Managed IT services & cyber security
The right organisation.
The right contact.
A knowledgeable first call.
How Norango supports LeftBrain with live corporate reception, call screening, staff transfers and customer-specific IT support contact guidance.
LeftBrain is a UK-based technology and cyber security business supporting organisations with IT management, technical support and information security.
Its work combines practical technology support with specialist consultancy. LeftBrain is an NCSC-assured Cyber Security Consultancy and provides services tailored to the needs of different businesses.
Those individual arrangements also shape customer communication. Each organisation may have its own dedicated technical support number, making accurate routing an important part of the service experience.
The trusted partnership
Professional reception.
Informed call filtering.
Client-specific guidance.
Norango acts as an extension of LeftBrain’s corporate reception. Live receptionists identify enquiries, follow staff contact instructions, take messages and use client-provided information to guide customers to their designated IT support channel.
The challenge
Different callers.
Different arrangements.
One informed reception team.
Incoming calls range from general business enquiries and requests for individual employees to technical support and unsolicited sales approaches.
A single generic support number would not reflect LeftBrain’s customer arrangements. Receptionists need to identify the caller’s organisation and find the appropriate dedicated support details, while protecting staff from unnecessary interruptions.
Live reception and call screening
Receptionists establish why the caller is contacting LeftBrain, identify genuine business enquiries and screen unwanted or unsolicited sales approaches.
Staff contacts and direct transfers
When a caller asks for an employee, the team uses the staff directory and agreed instructions to transfer the call or identify the appropriate internal contact.
Organisation-specific support details
For technical enquiries, receptionists identify the business the caller represents, consult LeftBrain’s customer support directory and provide the appropriate direct dial number for that organisation’s designated support team.
Different arrangements handled consistently
The team distinguishes general corporate enquiries from technical requests and follows the specific contact information supplied by LeftBrain.
Messages to the right person
If a direct transfer is not possible, receptionists capture the relevant details and email the message to the appropriate employee for follow-up.
The value for LeftBrain
Helpful first contact.
A process that fits the business.
100% live reception
A trained person understands the purpose of each incoming call.
Fewer unwanted interruptions
Call screening helps internal teams focus on relevant enquiries.
Direct staff contact
Transfers follow the requested employee’s agreed contact instructions.
Accurate support guidance
Customers receive the dedicated support number for their own organisation.
Efficient messages
Relevant details reach the appropriate staff member by email.
A consistent first contact
A knowledgeable reception process supports varied customer arrangements.
The outcome
Clearer routing.
Fewer interruptions.
A more useful first contact.
LeftBrain benefits from live corporate reception that combines screening, staff transfers, message handling and organisation-specific support guidance.
Norango’s receptionists use the supplied directories to connect general enquiries with the right people and provide technical callers with the correct dedicated support contact details. The partnership supports LeftBrain’s teams as they focus on service delivery.
Reception designed around your business
Make your first response
as informed as your business.
Talk to Norango about a service tailored to your customers and working processes.
Service details are based on the supplied customer case study. Company background and logo: LeftBrain. Published 12 November 2026.